What are we all about at LJC Associates?

With over 25 years of senior leadership experience in the customer service industry, we believe we offer a unique insight on how to deliver a high performing culture.

What makes us unique is that we've 'walked the talk' having delivered our own cultural transformation in the real business world. We're proud to have created one of the most renown customer service businesses in Europe.

Led by Lynda Campbell and supported by senior consultant John Connolly,  LJC Associates can lean on the experience of having transformed the British Gas business in Cardiff.

The site has been recognised as the European Call Centre of the Year twice and the Best Centre to Work for in Europe twice making the site one of the most decorated and admired in Europe.

Why work with us?

Taking the learnings from our own cultural transformation and providing insight into the challenges we faced along the way, we can support you to set your destination and to develop a strategy and plan to transform your culture.

We are also able to offer support along the way. For us, we enjoy the diagnostic stage of our business where we can establish your temperature so you know where you're greatest opportunities lie. What we're REALLY passionate about is guiding you down the path to cultural transformation. We want to support you a week, a month, a year after we've started working with you. We want to challenge you to think bigger, and to not just settle for small improvements. We believe that if you aim for the moon, even if you miss you will still be among the stars. Our ethos is to think big, communicate your vision and engage your people to deliver it. We can back this up with brilliant results for your customers and for your business.

We believe we can offer you a unique proposition and a highly motivated, passionate team to deliver it. When we work with our clients, we don't hold anything back. We put our heart and soul into our work and while we will set some expectations on what we can deliver, we will back ourselves to over deliver and offer you more than you would expect from us.

If you're intrigued, get in touch and we can talk about how we can work together. 

Our Products and Services offer you flexibility

We offer a range of different consu​ltancy services, which can be made as bespoke as your needs require. Our 3 core offerings are below.